Costs reduction - Automated and regulated business processes allow you to reduce operational costs by decreasing the number of routine operations, which your employees were initially to perform manually.

Quality of the service/product improvement - Using a CRM system, it is possible to make relationships with customers the first priority for your company, which allows for paying more attention to the level of the provided service and customer satisfaction rate.

Performance improvement - Using a CRM system, it is possible to make relationships with customers the first priority for your company, which allows for paying more attention to the level of the provided service and customer satisfaction rate.

Increases customer loyalty - Complete information on each client will enable marketing, sales and service agents to deliver truly personalized customer experience, which leads to increased customer loyalty and more sales.

Increased number of customers - Having loyal customers, you can be sure that they will recommend your company to their friends or partners.

Increased sales volume - With the involvement of new customers, the number of sales is also growing, and increasing the loyalty of existing customers leads to repeated sales.

CONTACT & ACCOUNTS MANAGEMENT - AskTalos CRM help you build and manage a 360-degree customer profile including their contact and business information, connection to business accounts, current engagement status and activities, history of previous interactions and other AI\ML-powered intelligence (e.g., predictive score). Having access to all this information enables your team to engage with customers at the right time in the right channel and with the most personalized messages.

LEAD & OPPORTUNITY MANAGEMENT - AskTalos offers a range of tools to automate and streamline lead-to-revenue workflows, from initial contact to repeat sales. You can easily aggregate leads from multiple sources, automatically verify and deduplicate lead data, nurture them using embedded CE tools, as well as transition them across sales cycle stages based on their sales readiness.

CAMPAIGN MANAGEMENT - AskTalos empowers marketing professionals with a complete set of tools to create, run, analyze, and optimize multichannel marketing campaigns. With CRM, you can easily segment your target audience according to predefined criteria and design an automated marketing campaign to engage with prospects or customers through various channels (e.g., email, chatbots, calls, social media, etc.). You can also use embedded campaign analytics to run A/B tests and keep track of campaign effectiveness in real-time with performance indicators.

WORKFLOW AUTOMATION - AskTalos include interactive dashboards that can be created and personalized using visual design tools ( e.g. overall business performance, snapshots of the current sales funnel health, team KPIs, sales forecast or lead generation overview) to facilitate better reporting across any business function These dashboards can be configured in a variety of visual formats using any data entry from the system with an ability to set up access rights for specific individuals based on their role. Modern CRM solutions can also be easily integrated with other data providers/solutions and IT environments.

The best part about a CRM system is that almost any organizational unit can benefit from it — from sales and business development to marketing, customer service, recruiting, and so on. CRM software supports improved external relationship and internal process management.

Storing all customer information in one place, recording service issues, identifying sales opportunities, managing marketing campaigns — these are but a few basic capabilities of a CRM system. These capabilities are relevant for companies of all sizes and in all industries.